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Duty Manager
2 weeks ago
Canberra, ACT, Australia ACT Government Full timeJob SummaryThe Duty Manager is the senior point of contact for managing visitor centre staff, rostered volunteers, and visitor needs at the National Arboretum Canberra and UC Stromlo Forest Park.This part-time role involves supervising staff, collaborating with the wider team, and ensuring high-quality visitor experiences while maintaining safety and...
Duty Manager
2 months ago
About the Role:
We are seeking an experienced Duty Manager to join our Front Office team at Novotel Canberra. As a key member of our operations team, you will be responsible for ensuring seamless guest arrivals and departures, while maintaining the highest standards of customer service.
Key Responsibilities:
- Evaluate guest satisfaction and drive continuous improvement of our team and processes.
- Oversee all guest arrivals and departures, ensuring room allocations and check-in/out processes adhere to agreed procedures and standards.
- Ensure accuracy of data and reporting.
- Oversee lobby services to ensure a seamless guest experience.
- Liaise daily with our Reservations Team.
- Manage customer relations to deliver truly memorable experiences for our guests.
- Be our 'Loyalty Champion' and strive to recruit new members to our loyalty program.
- Ensure sufficient labour coverage in key areas.
About You:
The successful candidate will have a proven track record in a similar role, preferably in luxury hotels. You will be a creative problem solver with excellent customer service, interpersonal and communication skills. You will also have a deep understanding and practical application of Front Office standards and procedures.
What We Offer:
- Fantastic professional development opportunities.
- Discounted accommodation and F&B in Accor hotels worldwide.
- Competitive remuneration.
- Great benefits, including staff parking in CBD, free laundry and up to 30% staff discounted hotel rates for all Accor hotels across Australia and New Zealand.
- Accor partnership discounts.
- Employee Assistance Programs and much more.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
