Senior Partner Development Manager

4 days ago

Sydney, New South Wales, Australia beBeeStrategic Full time $150,000 - $180,000
Job Opportunity

This is a pivotal role within the partner network, accountable for overseeing and communicating enablement strategies with partners. The Partner Liaison will collaborate with enablement teams to ensure partner resources obtain implementation certification, lead program health reviews, build trusted partnerships, and oversee project governance and delivery.

Main Responsibilities:
  • Strategic Planning: Manage and communicate the partners' enablement strategy to ensure learning plans are in place to meet market demands.
  • Partner Resource Certification Approval: Ensure partner resources obtain and maintain the necessary certification to allow system access.
  • Health Reviews: Lead data-driven program health reviews and run Quarterly Business Reviews (QBRs) to build trusted relationships with partners.
Deliverables:
  • Project Oversight: Represent the organization on partner-delivered projects, participate in project Steering Committee (Steer Co), and present an executive presence.
  • Weekly Project Check-Ins: Ensure accountability and results through validating key questions to ensure the project remains on track.
  • Go Live Readiness: Ensure partner adherence to go-live readiness reviews to drive quality go-live deliveries.
  • Product Support: Facilitate engagement into the Partner Experience Center to ensure the partner obtains support should product or configuration issues arise.
  • Scope/Budget Management: Collaborate with Partner Operations to manage hours budget in the organization's PSA system, support and approve change requests, and closely manage modules delivered by Ready partners to budget.
  • Customer OSAT/References: Drive engagement of OSAT survey responses to achieve high reference-ability on partner projects.
Key Skills:
  • Develop and nurture trusted relationships with partners and those that interact with partners outside of the global partner organization.
  • Ability to facilitate internal and external status meetings to discuss metrics, performance, and opportunities.
  • Attention to detail is crucial, as is the ability to gather and summarise detailed information from all involved parties to make accurate business decisions.
  • Ensure ongoing and accurate data within the partner portfolio, including but not limited to forecast accuracy, push percentage, CSAT, and Time to Live.
  • Manage to and execute on partner programs under varying delivery methodologies.
  • Through having industry knowledge, be able to identify enablement opportunities for ongoing partner quality and growth to ensure continuous improvement across the partner portfolio.
  • Manage escalations to identify problems, paths to solution, and remediation plans to ensure problems do not escalate further.
  • Identify opportunities to improve and find efficiencies to support evolving business needs.
  • Reiterate messaging around changes to the partner network and advocate for the partner as needed to ensure a positive partner experience.
Qualifications:
  • 8+ years in a Professional Services or Consulting experience.
  • Bachelor's Degree in a related field or other relevant combination of training and experience required.
  • Travel of up 25% may be required for this role.

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