Community Engagement Ambassador

5 days ago

Wagga Wagga, Australia beBeeCommunicator Full time $90,000 - $110,000

Role Overview

The Public Liaison Officer plays a vital role in building trust and fostering strong relationships with the public and stakeholders. This involves ensuring clear, timely, and accurate communication regarding ongoing projects, developments, and operations.

Key Responsibilities:

  • Act as the first point of contact for public inquiries, addressing concerns and providing updates on project progress.
  • Develop and deliver communication strategies to keep local communities informed about upcoming works, disruptions, or changes.
  • Organise and attend public consultations, meetings, and events to represent the company and gather community feedback.
  • Collaborate with internal teams to understand project timelines and milestones to relay accurate information to the public.
  • Handle complaints and resolve conflicts effectively, ensuring customer satisfaction and a positive company reputation.
  • Create content for newsletters, press releases, and social media updates to share project news and progress.

About You

We are seeking an exceptional communicator who can adapt their tone to suit diverse audiences. The ideal candidate is highly organised, able to manage multiple priorities, deadlines, and stakeholder expectations with ease.

  • Empathetic and approachable: You can build trust and rapport quickly, even in challenging situations.
  • Solution-focused: You can think on your feet to address public concerns with professionalism and tact.
  • Tech-savvy: Familiarity with social media platforms, CRM systems, and basic design tools is an advantage.

Qualifications and Experience

  • Previous experience in a public relations, communications, or community engagement role.
  • Knowledge or experience in rail, infrastructure, or construction industries is desirable but not essential.

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