Tech Support Expert
23 hours ago
Job Title: Tech Support Expert
About the Role:We are seeking a Tech Support Expert to deliver high levels of customer service through effective delivery of first-level technical support for all systems and equipment used across our stores and centers.
Responsibilities include monitoring system operations and procedures to ensure efficient operation and completeness of all monitoring processes.
Key Responsibilities:- Provide remote support for IT systems and equipment used throughout the company
- Manage queries, incidents, and requests from team members, ensuring details are captured into the Service Desk system and progress and outcomes communicated according to agreed service levels and resolution targets
- Work closely with higher level teams to ensure major incidents, changes, and projects are handled effectively and understood by team members
- Promptly resolve problems, troubleshoot & escalate to second, third-level support and assist the broader team in providing a stable, effective IT solution for the business
- Ensure customers receive a high-quality experience during incident identification and resolution by maintaining a high standard when communicating with suppliers, customers, internal or external, and any members of the public
We are looking for a passionate technologist, customer-focused, outcome-driven team player who has excellent problem-solving skills and tenacity to pursue and resolve ongoing issues.
Adept at remaining calm under pressure, you have an excellent telephone manner and great communication skills.
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