Technical Support Specialist

7 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $90,000

Job Overview:

Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional technical support to both internal and external stakeholders.

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for providing top-notch customer service.

Main Responsibilities:

  • Maintain in-depth knowledge of Mood's Solutions and complementary technologies
  • Provide timely and effective technical support via phone, email, and other communication channels
  • Document call notes and escalate issues to senior technicians as needed
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Stay up-to-date with new product releases and industry developments to provide informed support

Requirements:

  • 3+ years of experience in technical support or a related field
  • Degree in Computer Science, Information Technology, or a related field
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment

About Us:

We are a leading provider of visual and audio-based solutions to retailers across the country. Our team is passionate about delivering exceptional customer experiences and driving business growth.

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