Front-Line Customer Experience Specialist

6 days ago

Moss Vale, New South Wales, Australia beBeeCustomer Full time $55,000 - $90,000
Job Title

A Retail Leader is an individual who plays a pivotal role in shaping the everyday moments and larger-scale changes within a business. This person will see the tangible difference their work makes every day, whether they are in a store, distribution centre, manufacturing site, or on the road.

This position contributes to an Aussie icon at the heart of the nation by providing exceptional customer service and front-of-store operations.

About the Role

As a Retail Leader, you will have full accountability for the day-to-day running of the customer service department and front-of-store operations. Your responsibilities will include leading, coaching, and developing your team to meet sales targets, cost control, and rostering requirements.

You will take pride in maintaining excellent service standards, keeping the checkout area clean and safe for both team members and customers.

Requirements
  • Previous experience working in a fast-paced customer-facing environment is essential.
  • Proven leadership experience is required as you will need to lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements.
  • Maintaining excellent service standards and driving a one-team culture that prioritizes team members' health, safety, and wellbeing is crucial.
  • Being customer-obsessed and continually seeking to better understand diverse customers to provide an outstanding shopping experience is vital.
What's in It for You?

As a Retail Leader, you can expect a range of benefits, including:

  • More Cash Staying in Your Pocket: Eligible team members receive 5% discount all year round on supermarket and liquor online and in-store purchases. Additional periods of double discount (10%) may be offered throughout the year.
  • Reward Through Recognition: Give and receive recognition linked to our company values through our digital recognition platform. Points can be accumulated to redeem exciting gifts and electronic gift cards from various retailers.
  • Structured and Long-Term Learning Pathway: Comprehensive induction, management, and people leadership training are provided to help you thrive in this role and beyond.
  • Novated Car Leases: Access to novated leasing for eligible team members.
  • Investment in Your Future: Become a part-owner of the company through our annual team member share plan offer.
  • Paid Parental Leave: We offer permanent team members paid parental leave to support you in balancing work and family.

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