Experience Manager: Crafting Memorable Venues

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $94,000 - $103,000
Senior Venue Experience Manager

The Senior Venue Experience Manager plays a pivotal role in crafting exceptional experiences across Council-managed venues and open spaces.

This role combines strategic leadership with hands-on coordination, focusing on operational efficiency, service innovation, and a customer-centric approach. You will be instrumental in driving continuous improvement, enhancing the accessibility and impact of our venues, and ensuring every visitor interaction is positive and lasting.

Key Responsibilities:

  • Lead and support a team of Facility Services Officers, fostering a culture of professionalism, responsiveness, and continuous improvement.
  • Oversee daily operations across Council venues, ensuring facilities are clean, safe, and ready for use.
  • Champion a customer-first approach, ensuring every interaction is welcoming and positive.
  • Manage rostering, resource allocation, and service delivery to meet operational needs.
  • Identify and implement strategies to elevate venue experiences and improve service standards.
  • Ensure compliance with Council policies, OH&S requirements, and emergency procedures.
  • Collaborate with internal stakeholders to align venue services with organisational goals.

Requirements:

  • A proactive and people-focused leader who thrives in dynamic environments and is passionate about creating memorable experiences through place and service.
  • A strong background in customer service, venue or facilities management, and team leadership.

What We Offer:

  • Hybrid work environment - average of 3 days in the office (or pro rata for part time).
  • Flexible work options.
  • Access to paid training and development programs.
  • Reward and recognition initiatives.
  • Comprehensive leave entitlements.
  • Corporate gym memberships at Glen Eira Leisure.

We pride ourselves on being an equal opportunity employer and a child safe organisation.

  • Venue Manager

    2 weeks ago

    Melbourne, Victoria, Australia Bridge Road Brewers Full time

    Bridge Road BrewersWe're looking for a Venue Manager to assist our Hospitality team in delivering outstanding experiences that reflects our existing offering in Beechworth but evolves and elevates it for this exciting brand-new venue.Venue Manager Opportunity.After 18 years as Victoria's favourite regional craft brewery venue, we're opening the first ever...

  • Team Leader Venue Experience

    2 weeks ago

    Melbourne, Victoria, Australia Glen Eira City Council Full time

    Customer Experience- Full-time- Part-time- Closing on: Jul 27 2025- Add to favourites Favourite View favourites- **Create memorable and positive experiences for our venue users**:- **Full-time or part-time, permanent position**:- **$94K - $103K per annum (dependent on experience) + superannuation****About the Role**As the Team Leader Venues Experience, you...

  • Venue Manager

    2 weeks ago

    Melbourne, Victoria, Australia Osteria 20 Full time

    OverviewOsteria 20 offers a relaxed and warm environment suitable for post-work dinner and drinks, long Sunday lunches, business dining, or intimate occasions.Located in Hawthorn, VIC, Osteria 20 aims to create memorable moments with versatile atmosphere and excellent service.Role DescriptionThis is a full-time, on-site role located in Hawthorn, VIC, for a...

  • Venue Manager

    2 weeks ago

    Melbourne, Victoria, Australia Hifi Sandwiches - Yolk Hospitality Full time

    Hifi Sandwiches - Yolk HospitalityAt HIFI, we're looking for someone who can accentuate our company's exceptional service standards through a takeout setting. The Venue Manager prides themselves on providing high-quality food and beverages, captures a sense of community, creativity, and hand crafts an experience that goes beyond just satisfying hunger.HIFI...

  • Venue Manager

    3 weeks ago

    Melbourne, Victoria, Australia Osteria 20 Full time

    OverviewOsteria 20 offers a relaxed and warm environment suitable for post-work dinner and drinks, long Sunday lunches, business dining, or intimate occasions. Located in Hawthorn, VIC, Osteria 20 aims to create memorable moments with versatile atmosphere and excellent service.Role DescriptionThis is a full-time, on-site role located in Hawthorn, VIC, for a...

  • Venue Manager

    3 weeks ago

    Melbourne, Victoria, Australia Osteria 20 Full time

    OverviewOsteria 20 offers a relaxed and warm environment suitable for post-work dinner and drinks, long Sunday lunches, business dining, or intimate occasions. Located in Hawthorn, VIC, Osteria 20 aims to create memorable moments with versatile atmosphere and excellent service.Role DescriptionThis is a full-time, on-site role located in Hawthorn, VIC, for a...

  • Venue Experience Creator

    1 week ago

    Melbourne, Victoria, Australia beBeeLeader Full time $55,000 - $80,000

    Experiences and Memories CreatedWe're on the lookout for a dynamic leader to join our team at Strike in QV, VIC.The RoleKey Responsibilities:Lead with Energy: Motivate your team to create unforgettable experiencesBoost Revenue: Run amazing shifts, drive up and cross selling to enhance the guest experienceCreate WOW Spaces: Transform our venue into the...

  • Venue Manager

    2 weeks ago

    Melbourne, Victoria, Australia Heartbreaker - Made In The Shade Full time

    Heartbreaker - Made in The ShadeThe party's well and truly back at Heartbreaker and we are looking for a Venue Manager who loves high energy, dynamic and late-night venues. We're looking for a dedicated individual prepared to work hard and happily into the early hours, leading the charge into our 7th year.- Generous Staff Benefits- Career Opportunities-...

  • Crafting Compelling Experiences

    2 weeks ago

    Melbourne, Victoria, Australia beBeeBrand Full time $60,000 - $95,000

    Content Creation RoleWe are on a mission to create AI voice agents that feel less like software and more like a trusted expert who's got your back.Our goal is to develop a platform where AI professional services transform the way businesses operate.As a junior content creator, you will be responsible for crafting engaging content that showcases our products...

  • Venue Manager

    1 week ago

    Melbourne, Victoria, Australia The Fresh Collective Full time

    The Fresh Collective is recruiting for an experienced Venue Manager at one of Melbourne's most exciting venues.We are looking for a star who is personable and well presented - a hospitality natural. You have an innate ability to oversee the front of house operations, managing all service-related tasks to ensure our many guests are provided with professional...