Team Leader Venue Experience

Customer Experience
- Full-time
- Part-time
- Closing on: Jul 27 2025
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- **Create memorable and positive experiences for our venue users**:

- **Full-time or part-time, permanent position**:

- **$94K - $103K per annum (dependent on experience) + superannuation**

**About the Role**

As the Team Leader Venues Experience, you will play a key role in shaping memorable and positive experiences across Council-managed venues and open spaces. Leading a team of dedicated Facility Services Officers, you'll foster a culture of service excellence, professionalism, and community pride.

This role blends hands-on coordination with strategic leadership, focusing on operational efficiency, service innovation, and a strong customer-first approach. You'll be instrumental in driving continuous improvement, enhancing the accessibility and impact of our venues, and ensuring every visitor interaction is positive and lasting.

**Key Responsibilities**
- Lead and support a team of Facility Services Officers, promoting a culture of professionalism, responsiveness, and continuous improvement.
- Oversee daily operations across Council venues, ensuring facilities are clean, safe, and ready for use.
- Champion a customer-first approach, ensuring every interaction is welcoming and positive.
- Manage rostering, resource allocation, and service delivery to meet operational needs.
- Identify and implement strategies to elevate venue experiences and improve service standards.
- Ensure compliance with Council policies, OH&S requirements, and emergency procedures.
- Collaborate with internal stakeholders to align venue services with organisational goals.

**What You Will Bring**

You are a proactive and people-focused leader who thrives in dynamic environments and is passionate about creating memorable experiences through place and service. You bring a strong background in customer service, venue or facilities management, and team leadership.

You will also need:

- Proven experience leading service-oriented teams in venues, hospitality, events, or similar environments.
- Strong operational coordination skills, including rostering and resource planning.
- A collaborative leadership style with a focus on culture-building and staff development.
- Excellent communication and stakeholder engagement skills.
- A commitment to service excellence and continuous improvement.
- Current First Aid and CPR certificates and an Employee Working with Children Check (or be willing to obtain for employment)
- Current and valid drivers licence
- Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply._

**Pre-employment checks**
- Employee Working with Children Check
- New National Police Record Check
- Pre-employment medical assessment
- Evidence of right to work in Australia.
- Attach your resume
- Attach a cover letter (no more than one page)
- Answers to a few brief screening questions

**What's on Offer**
- Hybrid work environment - average of 3 days in the office (or pro rata for part time)
- Flexible work options
- Access to paid training and development programs
- Reward and recognition initiatives
- Comprehensive leave entitlements
- Corporate gym memberships at Glen Eira Leisure

**Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to**:

- **Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.**:

- **Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.**

**We value the knowledge, skills and talents that all people can share with our workforce and community.