Crisis Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeAssessment Full time $80,325 - $94,156
Support Worker - Crisis Response

The Salvation Army is seeking a dedicated and empathetic support worker to join our mission-driven team in Melbourne.

This role offers an opportunity to walk alongside people in their toughest moments and help them rediscover hope, safety, and stability.

About The Role

You will be on the frontline of our crisis response – offering immediate support, guidance, and access to safe, affordable accommodation for people at risk of or experiencing homelessness.

  • Provide person-centred assessments and help individuals and families access essential housing options.
  • Connect clients to support services, community resources, and our wider network.
  • Develop action and safety plans that address immediate risks, vulnerabilities, and support pathways.
  • Offer trauma-informed, strengths-based support tailored to those with complex needs.
  • Collaborate with dedicated professionals who share a vision for a just and inclusive society.

What You Will Need

To succeed in this role, you will have:

  • Compassion and resilience, working with a calm and optimistic approach.
  • Experience in working with individuals who present with complex needs.
  • Strong communication skills, where you can navigate difficult conversations with empathy and clarity.
  • Confidence in building collaborative relationships with clients, colleagues, and external stakeholders.
  • Alignment with our values of Integrity, Compassion, Respect, Diversity, and Collaboration.
  • A relevant tertiary qualification in Social Work, Welfare, or a related field – or significant relevant experience.
  • The ability to undertake thorough assessments, manage referrals, and develop support plans.
  • A commitment to culturally safe, inclusive, and client-focused practice.
  • A current Working with Children Check.

What We Offer

  • Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
  • Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other programs or activities.
  • Access to EAP and health & wellness initiatives including Fitness Passport.
  • Ongoing training and development opportunities that enhance on the job skills and proficiency.
  • Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts.

Equal Opportunity We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of our people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. We are a child safe organisation and are committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

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