IT Technical Support Professional
3 days ago
This is a key role within our IT department, responsible for delivering high-quality technical support to both internal and external customers.
- Providing timely and effective resolution to IT-related issues, ensuring minimal disruption to business operations.
- Liaising with stakeholders to identify and implement process improvements, enhancing overall efficiency and customer satisfaction.
- Develop and maintain in-depth knowledge of IT systems, software, and hardware to effectively troubleshoot and resolve complex technical issues.
- Collaborate with cross-functional teams to drive innovation and improvement initiatives, promoting a culture of excellence and continuous learning.
- Proactively monitor and respond to IT service requests, escalating issues as necessary to ensure prompt resolution.
- Maintain accurate records of incidents, problems, and known errors, using this data to inform proactive maintenance and improve overall service delivery.
- A competitive salary and benefits package, reflecting your value to our organization.
- Ongoing training and development opportunities, enabling you to enhance your skills and advance your career.
Please note that all information provided will be treated confidentially and in accordance with applicable laws and regulations.
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