Assistant Store Manager
6 days ago
Job Summary
The Assistant Store Manager is a senior retail professional responsible for driving sales growth, ensuring operational excellence, and delivering exceptional customer experiences in our luxury retail stores. Reporting directly to the Store Manager, this role is a key member of the retail team, accountable for achieving sales targets, maintaining high standards of presentation and customer service, and developing a high-performing sales team.
Key Responsibilities
- Sales and Revenue Growth
- Develop and execute sales strategies to drive revenue growth and achieve sales targets.
- Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.
- Operational Excellence
- Ensure the store is maintained to the highest standards of presentation, cleanliness, and staff appearance.
- Manage operating costs to ensure they are within budget, focusing on sales and margin contribution.
- Customer Experience
- Develop and implement customer service strategies to deliver exceptional customer experiences.
- Monitor and analyze customer feedback, identifying areas for improvement and implementing corrective actions.
- Team Development
- Recruit, train, and develop a high-performing sales team.
- Provide coaching and feedback to sales team members to ensure they meet sales targets and deliver exceptional customer experiences.
- Loss Prevention
- Implement and maintain effective loss prevention measures to protect profit and stock.
- Monitor and analyze loss prevention data, identifying areas for improvement and implementing corrective actions.
- CRM and Clienteling
- Develop and implement CRM and clienteling strategies to strengthen customer relationships and drive sales growth.
- Monitor and analyze CRM and clienteling data, identifying areas for improvement and implementing corrective actions.
- Leadership and Development
- Display strong leadership skills, leading by example and consistently showing a positive attitude.
- Take responsibility for own actions and contribute to the development of the retail team.
Requirements
- Demonstrated experience of management in a luxury retail environment.
- Willingness to adapt and take on new challenges.
- Depth of understanding around sales targets and operational excellence.
- Ability to handle multiple demands and competing priorities.
- Excellent communication skills – both verbal and written.
- A keen eye for detail and maintaining high standards in store environment.
What We Offer
- A diverse working environment of people who we learn from every day.
- The chance to train and develop your skills in a fun and fast working environment.
- Competitive benefits package – a great discount on products, superfund contribution.
- Access to a wide range of self-development resources to constantly upskill and develop your knowledge.
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