Field Operations Manager
1 week ago
The Role of Field Service Team Leader is responsible for developing the skills and abilities of Field Service Technicians through training and onsite assistance.
This role requires a professional with leadership experience, relevant trade qualifications, and excellent customer service skills. The ideal candidate will have experience in maintenance of IC and/or battery electric forklifts and strong organisational and time management skills.
The successful applicant will be part of a dynamic team and will receive ongoing growth and development opportunities. We are committed to supporting our employees in achieving their career goals.
Key Responsibilities:- Be the first point of contact for technicians for operational and technical matters.
- Ensure all Technicians are abiding by TMH WHS & environmental policies.
- Assist the technicians in their ability to meet standard times in accordance with any quoted timelines;
- Ensure all technicians are meeting the minimum standard for service van cleanliness, technician grooming and presentation standards;
- Ensure regular contact is maintained with the Field Service Controllers (FSC) & Field Service Manager (FSM);
- Assist technicians with methods to ensure labour utilisation, paperwork and operational requirements are met;
- Correct any customer issues in conjunction with the FSC and/or FSM;
- Work with technicians to maintain inventory stock levels;
- Other tasks as requested by the FSM.
- Previous experience leading a team in a similar environment.
- Relevant trade qualification.
- Experience in maintenance of IC and/or battery electric forklifts.
- License to install and repair LPG systems (desired);
- Excellent customer service skills
- Strong communication and interpersonal skills
- Strong organisational and time management skills
- Strong ability to work as part of team
We are committed to providing our employees with ongoing growth and development opportunities. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.
Join us in creating a positive and inclusive workplace culture that values diversity and promotes equal opportunities.
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