Front-Line Service Manager

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $75,000 - $100,000
Job Overview

The role of a front-line supervisor requires strong leadership and organizational skills, with a focus on delivering exceptional service to clients and guests.

  • A seamless flow of operations is crucial in ensuring a smooth experience for all stakeholders.
  • Effective management of day-to-day tasks and responsibilities is essential in maintaining high standards of service delivery.
  • Guest inquiries and complaints must be handled professionally and efficiently, while upholding brand standards at all times.

 

Key Responsibilities:
  • Manage the reception team to ensure seamless operation of front-of-house services.
  • Co-ordinate guest check-ins and provide information on hotel facilities and services.
  • Assist in maintaining the overall cleanliness and tidiness of the reception area.
  • Resolve any guest complaints or issues promptly and professionally.
Requirements:
  • Minimum 5 years' experience working in a supervisory role with a proven track record of delivering excellent customer service.
  • Advanced Microsoft suite experience, with the ability to manage multiple tasks and projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.
Desirable Qualifications:
  • Certification in hospitality or customer service would be advantageous.
  • Previous experience in a similar role, preferably in a fast-paced environment.

Benefits:

  • Competitive salary package.
  • Ongoing training and development opportunities.
  • Beneficial health insurance.

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