Customer Service Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $75,000
Job Summary:

We are seeking a Customer Service Representative to handle high volumes of inbound calls and cases in our fast-paced contact centre environment.

The ideal candidate will have excellent communication skills, proficiency in CRM systems, and the ability to solve problems quickly.

About the Role:

This is an opportunity for a highly skilled customer service professional to join our team as a key member of our customer service operations.

As a Customer Service Representative, you will be responsible for managing inbound calls, resolving enquiries efficiently, and providing exceptional customer experiences.

Key Responsibilities:
  • Handle high volumes of inbound calls in a fast-paced contact centre environment.
  • Manage a large volume of inbound cases and emails through the CRM system.
  • Book service jobs with external agents via CRM system.
  • Monitor service job bookings to ensure acceptance.
  • Actively resolve issues and dispute resolutions.
  • Process store credits and change overs as per company policy.
  • Track freight via Business Central and freight company liaison.
  • Assist the sales team with store and follow up queries.
Requirements:
  • Customer service or call centre experience; exposure to warranty service, or spare parts is a plus but not essential.
  • Excellent communication skills both verbal and written.
  • A pleasant, professional, and confident phone manner.
  • Proficiency in Microsoft Word, Outlook, and Excel.
  • The ability to solve problems quickly and come up with alternative solutions.
  • A team player with a strong work ethic, flexibility, multitasking skills, and a positive, can-do attitude.
  • The ability to complete tasks autonomously with a high level of accuracy.
  • An eagerness and willingness to learn with a focus on continual improvement.
  • Previous experience with a CRM system.

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