Guest Experience Expert

3 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $55,000 - $75,000

Experience the thrill of delivering exceptional guest experiences in a vibrant and dynamic environment.

Job Description:

The role of Hotel Guest Service Agent requires a seasoned professional with a passion for customer service. You will be responsible for creating memorable connections with our guests, ensuring seamless check-in and check-out processes, and providing personalized solutions to their requests.

Key Responsibilities:

  • Efficiently manage guest interactions, responding promptly to inquiries and resolving issues with professionalism and courtesy.
  • Maintain comprehensive knowledge of hotel amenities, services, and local attractions to provide informed recommendations.
  • Collaborate with other departments to ensure seamless guest experiences, fostering a culture of teamwork and collaboration.
  • Ensure confidentiality and security of guest information and transactions, adhering to strict protocols and guidelines.

Requirements and Qualifications:

  • Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service.
  • Ability to work effectively in a fast-paced environment, maintaining composure and professionalism under pressure.
  • Strong problem-solving skills and ability to think on your feet to resolve complex guest issues promptly.
  • Proficiency in computer systems and databases used for guest management.
  • Flexibility to work varying shifts, including weekends and holidays.

Benefits:

  • Competitive hourly rate, plus penalty rates for weekends and public holidays.
  • Discounted parking available.
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • Career development, training, and courses via The Star Academy – limitless career opportunities.
  • Diversity & Inclusion areas of focus, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+.

Our Culture:

We are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

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