Senior Technical Support Specialist
6 days ago
Remote Staff is seeking an experienced Senior Technical Support Specialist to join our team. This role involves providing level 3 support, troubleshooting and maintaining Azure virtual desktops, as well as ensuring backups are completed successfully on a daily basis.
Key Responsibilities- Provide expert-level technical support to clients via phone, email, and remote access.
- Troubleshoot and maintain Azure virtual desktops, ensuring optimal performance and security.
- Monitor servers and networks, logging and resolving issues in a timely manner.
- Ensure backups are completed successfully daily, logging and resolving any issues that arise.
- Maintain day-to-day change control processes, coordinating with customers and other staff members as needed.
- Minimum 5 years of experience in technical customer support, with a focus on level 2-3 engineering.
- Proficient in Office365 and Azure/Microsoft certifications.
- Well-versed in IT/cyber security, network experience, and FortiGate troubleshooting.
- Experience with ticketing systems, change management, and backup software.
- Competitive salary: PHP 80,000 - 120,000 per month.
- 100% contributions fund assistance for SSS, Philhealth, and Pag-ibig.
- Work from home arrangement, with flexible working hours.
Remote Staff is a leading provider of remote work solutions, with over 15 years of experience in the industry. We offer competitive salaries, flexible working arrangements, and opportunities for professional growth and development.
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