Care Team Manager
1 day ago
Silver Chain Group Limited is a leading provider of high-quality health and aged care services in the homes and communities of more than 105,000 Australians every year. Our mission is to provide expert care for your career with ongoing resources, support, training, and opportunities for career development.
Job Title: Care Team ManagerJob Description:The Care Team Manager will lead and manage employees to ensure best practice is followed and compliant with required policies and procedures.
The successful candidate will have good knowledge of our funding streams across Packages and CHSP.
This role requires travel within the community and will have access to a pool vehicle or a mandatory packaged vehicle, to be determined based on the location of the role.
In this position, you will be responsible for allocating suitable resources and implementing support plans to ensure quality care is delivered.
You will also need to document, report, and action hazards and incidents to ensure safe work procedures are followed.
Key Responsibilities:- Lead and manage employees to ensure best practice is followed and compliant with required policies and procedures.
- Manage and document employee performance issues.
- Lead and promote safe work culture to reduce safety incidents and loss time injury.
- Maintain inclusive and effective communication with the team to ensure employees are aware of pertinent information.
- Ensure new employees have been provided with adequate knowledge of their role and responsibilities.
- Manage and authorise weekly/fortnightly timesheets.
- Respond to employee and client queries to ensure consistent and effective outcomes for the service delivery.
- Allocate suitable resources and implement support plans to ensure quality care is delivered.
- Document, report, and action hazards and incidents to ensure safe work procedures are followed.
- A strong background within the Aged Care Industry.
- An understanding of healthcare within a community environment.
- Demonstrated experience in leading a team to achieve outcomes.
- Well-developed communication and interpersonal skills to develop effective relationships, promote services, and resolve client/staff issues.
- Decision-making and problem-solving skills to innovatively manage the provision of service delivery.
- A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
- Time management and organisational skills to effectively plan and prioritise work tasks.
- Knowledge of service provision, allocation, and compliance with contractual obligations.
- Knowledge of manual handling principles with the ability to train others.
We offer a salary package of AU$80,000 - AU$100,000 per annum, depending on experience and qualifications.
This package includes a mandatory packaged vehicle, salary packaging options, leave loading payments, and more.
Benefits:- Professional Development supported & Study Leave supported.
- Internal referral rewards - refer a friend or family member receive a AU$250 e-voucher.
- Opportunity to purchase extra leave.
- Comprehensive orientation programme.
- Devices and consumables provided to assist you in delivering care (including laptop and smartphone).
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