Career Opportunity in Banking Services

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $70,000 - $75,000
Job Overview

We are seeking experienced professionals to join our team as Client Services Consultants.

This is an exciting opportunity for customer-focused individuals who are keen to learn and develop their career in banking. As a Client Services Consultant, you will be working as part of the Customer Service Personal Banking team, managing incoming phone enquiries regarding everyday banking needs.

Your Key Responsibilities
  • Manage incoming phone enquiries regarding everyday banking needs
  • Provide outstanding service and support regarding personal banking products including transaction accounts, credit cards, personal loans, home lending and deposits
  • Use first-class customer service skills and excellent problem-solving capabilities to offer a first call resolution
Requirements
  • Previous customer service experience within Banking, Financial Services or a highly regulated industry - contact centre or Branch
  • Previous experience in a contact centre environment
  • Previous experience with home lending / home loans desirable
  • Experts in providing first class service, going above and beyond for every customer
  • Confident individuals who can have consultative conversations and understand banking products
  • Excellent phone-based communication skills and strong problem-solving ability is a must
  • High attention to detail, customer service focus, willingness to learn and ability to work with policies and processes
What's In It For You
  • Work alongside a supportive, collaborative team with a high performing culture
  • Full training provided with ongoing support and development
  • Permanent Full Time positions available - Hybrid work from home/office flexibility
  • Full Time hours - rotating roster Monday to Friday
Eligibility

To be eligible to be considered for these positions, you must be an Australian Citizen or Permanent Resident.

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