
Career Opportunity in Banking Services
1 week ago
We are seeking experienced professionals to join our team as Client Services Consultants.
This is an exciting opportunity for customer-focused individuals who are keen to learn and develop their career in banking. As a Client Services Consultant, you will be working as part of the Customer Service Personal Banking team, managing incoming phone enquiries regarding everyday banking needs.
Your Key Responsibilities- Manage incoming phone enquiries regarding everyday banking needs
- Provide outstanding service and support regarding personal banking products including transaction accounts, credit cards, personal loans, home lending and deposits
- Use first-class customer service skills and excellent problem-solving capabilities to offer a first call resolution
- Previous customer service experience within Banking, Financial Services or a highly regulated industry - contact centre or Branch
- Previous experience in a contact centre environment
- Previous experience with home lending / home loans desirable
- Experts in providing first class service, going above and beyond for every customer
- Confident individuals who can have consultative conversations and understand banking products
- Excellent phone-based communication skills and strong problem-solving ability is a must
- High attention to detail, customer service focus, willingness to learn and ability to work with policies and processes
- Work alongside a supportive, collaborative team with a high performing culture
- Full training provided with ongoing support and development
- Permanent Full Time positions available - Hybrid work from home/office flexibility
- Full Time hours - rotating roster Monday to Friday
To be eligible to be considered for these positions, you must be an Australian Citizen or Permanent Resident.
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