Banking Consultant

1 week ago

Brisbane, Queensland, Australia Whitsunday Regional Council Full time

About the Role:

We are seeking a highly skilled Banking Consultant to join our team at Whitsunday Regional Council. As a Banking Consultant, you will play a key role in providing customers with a seamless banking experience, meeting their end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on financial solutions available, including digital.

Key Responsibilities:

  • Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.

Requirements:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

What You'll Bring:

As a Banking Consultant, you will have the opportunity to work in a dynamic and collaborative team environment, providing customers with a seamless banking experience. You will be responsible for meeting customer's end-to-end financial needs and goals, and educating them on financial solutions available, including digital.

What We Offer:

At Whitsunday Regional Council, we offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services. We are committed to creating a diverse and inclusive workplace, where our people can thrive and grow.

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