National Parks Experience Manager

2 weeks ago

Wollongong City Council, Australia beBeeProject Full time $129,464 - $142,665
Role Overview

The visitor experience program manager is a pivotal role responsible for leading the NSW National Parks and Wildlife Service South Coast Branch visitor experience program.

  • Manage a dispersed team located from Illawarra Highlands to Eden, developing and delivering visitor experiences (leisure, education and small events), visitor services, volunteering, tourism industry liaison and stakeholder communications.
  • Operations and service delivery of Fitzroy Falls Visitor Centre, Minnamurra Rainforest Centre, the NPWS Discovery guided tour program, Barunguba Montague Island visitor program, multi-day walks including coordinating transport, tours and accommodation and supporting camping and roofed accommodation management in parks and reserves.
  • Relationship management and communication with licensed commercial tour operators, internal and external stakeholders and coordinating filming and event management approvals are key.

The ideal candidate will have demonstrated expertise in the management and delivery of visitor experience strategies and services, including experience development, marketing and consumer communications, distribution and delivery of on-the-ground visitor services.

Key Responsibilities:

  • Develop and deliver visitor experiences that meet the needs of diverse audiences.
  • Manage a team of professionals to deliver high-quality visitor services.
  • Build relationships with stakeholders to promote the visitor experience program.
  • Ensure the quality, integrity and accuracy of advice provided in relation to the delivery of visitor services.

Requirements:

  • Demonstrated expertise in the management and delivery of visitor experience strategies and services.
  • Current NSW Driver's Licence.
  • Able to work after hours, including weekends, as required.

Strong project management skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment are essential for this role.

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