IT Technical Specialist

22 hours ago

Sydney, New South Wales, Australia beBeeTechnical Full time $70,000 - $80,000
IT Support Specialist Role

We are seeking an experienced IT support specialist to join our team. The successful candidate will provide timely and effective resolution of technical issues related to broking applications, ensuring a seamless user experience for our teams.

  • The ideal candidate will have advanced troubleshooting skills, knowledge of specific applications or technologies related to Broker Management Systems, and excellent customer service skills.
  • In this role, you will be responsible for responding to and resolving Level 1 and Level 2 support requests, escalating complex issues to Level 3 vendor support, and collaborating with product owners and business broking operations teams to align support with strategic goals.
Key Responsibilities:
  • Respond to and resolve technical issues related to broking applications
  • Elevate complex issues to higher levels of support
  • Collaborate with cross-functional teams to deliver optimal solutions
  • Maintain accurate records of support procedures and contribute to knowledge base development
About You:
  • You will possess a strong foundation in Information Technology, Computer Science, or a related field
  • Proven experience in applications support roles with advanced troubleshooting knowledge
  • Excellent problem-solving skills and technical expertise
Benefits:
  • Competitive remuneration package
  • Opportunities for career growth and professional development
  • A supportive and collaborative work environment

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