Customer Experience Catalyst

1 week ago


Melbourne, Victoria, Australia beBeeRetention Full time $80,000 - $120,000
Job Overview

The Retention Campaign Specialist role is focused on developing and launching business-to-life customer engagement campaigns via multiple channels, leveraging data-driven insights for continuous improvement. This position requires strong analytical skills and attention to detail.

Key Responsibilities
  • Designing and executing comprehensive customer journeys, encompassing messaging, campaign strategy, and iterative optimization based on feedback and performance metrics.
  • Overseeing campaign execution, managing timelines, risk assessment, and clear communication with internal teams.
  • Ensuring seamless campaign delivery by acting as the primary stakeholder contact for securing approvals, developing go-to-market strategies, and facilitating collaborative efforts.
Requirements
  • A minimum of 3 years' experience in a BTL campaign-focused role, with emphasis on retention and customer experience.
  • Experience within financial services or regulated environments is essential.
  • Excellent attention to detail, resilience, and adaptability are required.
Why This Role?
  • Contribute to the ongoing development of a reputable brand.
  • Join a great team with opportunities for professional growth and mentoring.
  • Enjoy a hybrid working environment with a solid company culture.


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