Coach Experience Deliverer

2 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $110,000 - $130,000

About the Role

A Customer Experience Coach plays a pivotal role in elevating the competence of Contact Centre employees by providing support, feedback, and reinforcement activities post-training.

This position involves reviewing customer calls and performance metrics to provide key stakeholders with insights for ongoing coaching and development of Contact Centre employees to enhance the customer experience.

The successful candidate will collaborate closely with stakeholders to identify and address knowledge or skills gaps, ensuring exceptional customer experiences.

Key responsibilities include maintaining an understanding of new business initiatives, embedding new processes across all functions of the Contact Centre, and identifying opportunities for process improvement.

The ideal candidate should have a strong background in handling complex customer issues, including difficult conversations and articulating reasons.

Experience working in a professional team-based environment, high-volume contact centre, and fast-paced, technology-driven businesses is essential.

We aim to make a real difference in the communities we serve.

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