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ServiceNow Consultant
2 weeks ago
We are seeking a skilled and experienced consultant to join our team.
About the RoleThe role of Senior Consultant involves delivering exceptional service projects and solutions to clients across the Asia-Pacific region.
Key Responsibilities and AccountabilitiesDevelop, configure, and customize Service Now platform to meet business requirements.
Collaborate with cross-functional teams to prioritize and address business needs.
Explore and test Service Now's out-of-the-box capabilities before considering custom builds.
Write clean, efficient, and maintainable code (JavaScript).
Conduct code reviews and quality control to ensure maximum efficiency.
Develop scoped applications, workflows, and other UI elements for custom solutions and enhancements.
Provide guidance and expertise to support platform growth and development.
Conduct demonstrations and presentations of Service Now solutions to business teams and stakeholders.
Debug technical issues and develop innovative solutions.
Produce and execute test cases to maintain software quality.
Document code and application functionality, including drafting functional design specifications.
Stay updated on emerging Service Now trends and technologies.
Transfer knowledge to team members on Service Now administration and development.
- A degree in IT, Computer Science, or a related field.
- Service Now certifications: Service Now Certified System Administrator (CSA).
- Certified Implementation Specialist (CIS) ITSM and 1+ additional CIS certification.
- Service Now Suite Certified (e.g., ITSM, HR, or CSM).
- Proven experience delivering high-quality Service Now solutions and development.
- Expertise in HTML, XML, JavaScript/AJAX, and integrations (e.g., web services, SOAP, email, MID).
- Ability to create build documentation, solution designs, and detailed design specifications.
- Strong workshop facilitation skills and experience delivering multiple Service Now product line projects.
- Exceptional written and verbal communication skills.
We value an inclusive culture and strive to bring together a diverse mix of perspectives and talents in an inclusive environment. We offer tailored career paths across our global organization to support your professional and personal growth.
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