Business Development Professional

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $150,000
Job Description

We are seeking a highly motivated and experienced Customer Success Leader to drive business growth, build strong relationships with our customers, and deliver exceptional results.

The ideal candidate will be responsible for leading a team of customer success professionals across the ANZ ASEAN region. This includes:

  • Continually developing the team's skills in having outcome- and value-based engagements with customers
  • Driving and mentoring the team to build, manage, and execute quality customer success plans
  • Partnering with sales, technical sales, technical support, and other teams to drive customer success motions and impact customer value, adoption, and growth
  • Building and refining reporting processes as part of continuous improvement efforts

Required Skills and Qualifications

To be successful in this role, you will need:

  • 5+ years of customer success, sales, or account management experience
  • People management, team lead, and/or coaching experience
  • Customer empathy and a 'when customers win, then we win' mindset
  • Strong one-on-one, one-to-many coaching, and listening skills
  • Ability to lead change in a complex and ever-evolving business environment
  • Ability to prioritize, assign, and delegate tasks
  • Collaboration and coordination across various internal and external stakeholders
  • Excellent executive and business-level communication skills
  • Fluent in business-level written and spoken English

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