Senior Claims Manager

3 days ago

Brisbane, Queensland, Australia beBeeClaims Full time $90,000 - $120,000

As a Claims Specialist, you will be responsible for managing end-to-end motor claims for customers who are experiencing vulnerability and/or a traumatic claim event. Your primary goal will be to deliver an exceptional customer experience while accurately applying policy interpretation and claims decisioning.

You will have the opportunity to work with complex, high-value, and sensitive claims, utilizing your technical knowledge and expertise to provide support to customers within their policy entitlements. Additionally, you will be responsible for identifying potential risks or compliance issues and reporting them to management.

Other key responsibilities include reviewing each referred claim for acceptance in line with the ICA, PDS, and prior to internal dispute resolution or Ombudsman determination. You will also be required to manage existing claims, coordinating with suppliers and other stakeholders to ensure timely and satisfactory outcomes for customers.

To succeed in this role, you will need to possess excellent communication and conflict resolution skills, as well as the ability to develop strong relationships with internal and external stakeholders. Emotional intelligence, drive for results, and negotiation skills are also essential attributes for this position.

We offer a dynamic work environment with opportunities for growth and development. If you are seeking a new challenge and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About This Role

This is a challenging yet rewarding role that requires strong analytical and problem-solving skills. As a Claims Specialist, you will play a critical role in ensuring that our customers receive the best possible service and outcomes from their motor claims.

Key Responsibilities
  • Manage end-to-end motor claims for customers experiencing vulnerability and/or a traumatic claim event
  • Deliver exceptional customer experience while accurately applying policy interpretation and claims decisioning
  • Identify potential risks or compliance issues and report them to management
  • Review each referred claim for acceptance in line with the ICA, PDS, and prior to internal dispute resolution or Ombudsman determination
  • Manage existing claims, coordinating with suppliers and other stakeholders to ensure timely and satisfactory outcomes for customers
Requirements
  • Motor Claims experience essential
  • Excellent Customer Service experience essential
  • Demonstrated knowledge and application of technical claim management
  • Exceptional communication and conflict resolution skills
  • Ability to develop strong relationships at all levels with internal and external stakeholders, with a high level of emotional intelligence
  • Broad ability to drive for results, focus on outcomes and well-developed negotiation skills

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