Technical Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeProblemSolver Full time $90,000 - $110,000

Job Overview

We are seeking a skilled Service Desk Manager to join our team.

This is an exciting opportunity to work in a growing, Agile DevOps environment dedicated to the maintenance and improvement of our IT systems.

The successful candidate will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and escalating problems to appropriate IT teams or specialists.

Key responsibilities include:

  • Gathering relevant information from clients to understand the nature of technical issues or requests.
  • Providing clear and accurate explanations of technical solutions, step-by-step instructions, or troubleshooting guidance.
  • Utilizing knowledge bases, resources, and tools to efficiently troubleshoot and resolve customer problems.
  • Escalating complex issues to appropriate IT teams or specialists, following established procedures.
  • Logging all service desk interactions and maintaining detailed records of client inquiries, issues, and solutions.
  • Monitoring and prioritizing the ticketing system, ensuring timely follow-up and resolution of customer issues.
  • Proactively communicating with clients regarding the status of their requests and incidents.

Requirements

To succeed in this role, you should have demonstrable experience in helpdesk and end user computing environments. Strong troubleshooting skills are essential, as is the ability to identify the root cause of issues. Experience managing both Windows and Google technology ecosystems is also desirable.

What We Offer

We value inclusion and encourage applicants from underrepresented communities to apply. We offer flexible working arrangements, paid parental leave, paid birthday leave, Perkbox discounts, and in-house complimentary haircuts monthly.

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