Communications Centre Officer

1 month ago


Joondalup, Australia Edith Cowan University Full time
Job Title: Communications Centre Officer

Edith Cowan University is seeking a highly motivated and customer-focused individual to join our Communications Centre team as a Communications Centre Officer.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer experience to our students and the general public. As a Communications Centre Officer, you will be responsible for engaging with students through various channels, including social media, online chat, email, and inbound/outbound calling.

Key Responsibilities
  • Deliver exceptional customer experience in every interaction
  • Provide accurate and relevant information in an efficient manner
  • Provide first-point enquiry resolution to every interaction
  • Meet personal/team qualitative and quantitative targets
  • Be a shining example of Edith Cowan University's values and culture
Requirements

To be successful in this role, you will need to have experience working in a customer-centric environment and be able to provide excellent customer service. You will also need to be able to work in a team environment and be flexible in your approach to work.

What We Offer

As a Communications Centre Officer at Edith Cowan University, you will have the opportunity to work in a dynamic and supportive team environment. You will also have access to ongoing training and development opportunities to help you grow in your career.

We are committed to creating a comfortable and inclusive work environment for all our employees, including our service dog in the office.



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