Communication Centre Officer

3 days ago


Joondalup, Australia Edith Cowan University Full time
Job Title: Communication Centre Officer

Edith Cowan University is seeking a skilled Communication Centre Officer to join our team. As a key member of our Communications Centre, you will be responsible for delivering exceptional customer experience to our students and the general public.

Key Responsibilities:
  • Provide accurate and relevant information in an efficient manner
  • Offer first point enquiry resolution to every interaction
  • Meet personal and team qualitative and quantitative targets
  • Be a shining example to everyone around you and be an ambassador for Edith Cowan University
Requirements:
  • Experience working in a customer-centric environment
About the Role:

The Communications Centre is an exciting department at Edith Cowan University, with multiple teams that service both current and future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future and current students.

As a Communication Centre Officer, you will be responsible for engaging with students through various channels, including social media, online chat, email, and inbound and outbound calling. You will also be responsible for providing customer experience, problem-solving, capturing continuous improvement initiatives, and operating within our high-performing, values-based, and student-first environment.

We have a service dog in our office environment, and all staff employed within the centre are to be mindful of the dog's presence. We are committed to ensuring a comfortable and inclusive environment for all our employees.

The successful applicant will need to ensure that they are able to work varied hours throughout the year, with peak periods typically occurring mid-November to mid-March and mid-June to mid-August. Training will be provided to new starters for the first four weeks of employment, during which each new starter will be required to work 0.8FTE.



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