Communications Centre Officer

4 weeks ago


Joondalup, Australia Edith Cowan University Full time
Job Title: Communications Centre Officer

Edith Cowan University is seeking a highly skilled and customer-focused Communications Centre Officer to join our team.

About the Role

The Communications Centre is a dynamic department at ECU, responsible for providing exceptional service to current and future students. As a Communications Centre Officer, you will be responsible for engaging with students through various channels, including social media, online chat, email, and inbound/outbound calling. You will also be responsible for providing customer experience, problem-solving, and capturing continuous improvement initiatives.

Key Responsibilities
  • Deliver exceptional customer experience in every interaction
  • Provide accurate and relevant information in an efficient manner
  • Provide first-point enquiry resolution to every interaction
  • Meet personal/team qualitative and quantitative targets
  • Be a shining example to everyone around you and be an ambassador for Edith Cowan University
Requirements
  • Experience working in a customer-centric environment
What We Offer

As a Communications Centre Officer at Edith Cowan University, you will have the opportunity to work in a dynamic and values-based environment, with a focus on delivering exceptional customer experience. You will be part of a passionate team that prides itself on providing exceptional service to students. We offer a competitive salary, plus 17% superannuation, and a range of benefits.

We are committed to creating a comfortable and inclusive environment for all employees, including our service dog in the office. If you have any allergies or fears of dogs, please let us know so we can discuss arrangements.



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