Communications Centre Officer
3 weeks ago
Edith Cowan University is seeking a highly skilled and customer-focused Communications Centre Officer to join our team.
About the RoleThe Communications Centre is a dynamic department at ECU, responsible for providing exceptional service to current and future students. As a Communications Centre Officer, you will be responsible for engaging with students through various channels, including social media, online chat, email, and inbound/outbound calling. You will also be responsible for providing customer experience, problem-solving, and capturing continuous improvement initiatives.
Key Responsibilities- Deliver exceptional customer experience in every interaction
- Provide accurate and relevant information in an efficient manner
- Provide first-point enquiry resolution to every interaction
- Meet personal/team qualitative and quantitative targets
- Be a shining example to everyone around you and be an ambassador for Edith Cowan University
- Experience working in a customer-centric environment
As a Communications Centre Officer at Edith Cowan University, you will have the opportunity to work in a dynamic and values-based environment, with a focus on delivering exceptional customer experience. You will be part of a passionate team that prides itself on providing exceptional service to students. We offer a competitive salary, plus 17% superannuation, and a range of benefits.
We are committed to creating a comfortable and inclusive environment for all employees, including our service dog in the office. If you have any allergies or fears of dogs, please let us know so we can discuss arrangements.
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Communication Centre Officer
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Joondalup, Australia Edith Cowan University Full timeJob Title: Communication Centre OfficerEdith Cowan University is seeking a highly skilled and customer-focused individual to join our Communications Centre team as a Communication Centre Officer.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer experience to our students and the...
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Communications Centre Officer
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Joondalup, Australia Edith Cowan University Full timeJob Title: Communications Centre OfficerEdith Cowan University is seeking a highly motivated and customer-focused individual to join our Communications Centre team as a Communications Centre Officer.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer experience to our students and the...
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Communications Centre Officer
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Joondalup, Australia Edith Cowan University Full timeJob Title: Communications Centre OfficerEdith Cowan University is seeking a highly motivated and customer-focused individual to join our Communications Centre team as a Communications Centre Officer.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer experience to our students and the...
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Communication Centre Officer
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Joondalup, Australia Edith Cowan University Full timeJob Title: Communication Centre OfficerEdith Cowan University is seeking a skilled Communication Centre Officer to join our team. As a key member of our Communications Centre, you will be responsible for delivering exceptional customer experience to our students and the general public.Key Responsibilities:Provide accurate and relevant information in an...
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Communication Centre Officer
2 months ago
Joondalup, Australia Edith Cowan University Full timeJob Title: Communication Centre OfficerEdith Cowan University is seeking a skilled Communication Centre Officer to join our team. As a key member of our Communications Centre, you will be responsible for delivering exceptional customer experience to our students and the general public.Key Responsibilities:Provide accurate and relevant information in an...
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Communication Centre Officer
1 month ago
Joondalup, Australia Edith Cowan University Full timeJob Title: Communication Centre OfficerEdith Cowan University is seeking a skilled Communication Centre Officer to join our team. As a key member of our Communications Centre, you will be responsible for delivering exceptional customer experience to our students and the general public.Key Responsibilities:Provide accurate and relevant information in an...
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Communications Centre Officer
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Joondalup, Australia Edith Cowan University Full timeThe Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Within the Communications Centre, we have a service dog in our office environment. All staff employed...
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Communications Centre Officer
2 months ago
Joondalup, Australia Edith Cowan University Full timeThe Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Within the Communications Centre, we have a service dog in our office environment. All staff employed...
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Communications Centre Officer
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Joondalup, Australia Edith Cowan University Full timeThe Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Within the Communications Centre, we have a service dog in our office environment. All staff employed...
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Communications Centre Officer
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Joondalup, Australia Edith Cowan University Full timeThe Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Within the Communications Centre, we have a service dog in our office environment. All staff employed...
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