Field Service Engineer

2 weeks ago


Perth, Western Australia Thermo Fisher Scientific Full time

About the Role

We are seeking a highly skilled and experienced Field Service Engineer to join our team in Western Australia. As a key member of our regional support team, you will be responsible for delivering exceptional service and technical expertise to our customers across the region.

Job Summary

This is an exciting opportunity to work with technically innovative instruments and provide professional on-site installation, commissioning, maintenance, and repair services to our customers. You will also train customers on the accurate and safe operation of our equipment and interpret their needs to take ownership of problem resolution.

Key Responsibilities

  • Perform on-site installations, commissioning, and maintenance of Thermo Fisher Scientific equipment and other instrumentation as required
  • Provide comprehensive training to customers on the use and maintenance of our equipment
  • Visit customer sites regularly to perform planned maintenance, repairs, and resolve breakdowns
  • Ensure accurate and timely completion of all documentation related to in-house and on-site support activities
  • Develop strong relationships with customers and internal stakeholders through effective communication and collaboration
  • Partner with specialist teams to resolve complex issues and improve customer satisfaction

Requirements

  • Bachelor's degree in science or engineering, or equivalent experience with strong technical competence
  • Minimum 2 years of relevant instrument experience in field service engineering, preferably with Life Science equipment
  • Proven IT skills, networking understanding, and Linux proficiency
  • Exceptional interpersonal and communication skills, with ability to represent the company professionally
  • Ability to work independently, manage time/priorities, and maintain composure under high demand

Benefits

We offer a competitive salary package, including a base salary of $90,000 - $110,000 per annum, depending on experience, plus benefits such as health insurance, flexible working arrangements, and opportunities for career development and advancement.

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with cutting-edge technology and make a real difference in people's lives


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