Career Opportunities abound for Customer Success Professionals

1 month ago


Prahran, Victoria, Australia Workskil Australia Ltd Full time

We are committed to building better lives, and that includes helping individuals find meaningful work. As an Employment Coach at Workskil Australia Ltd, you will play a vital role in assisting our customers to set and achieve their career goals.

Based in Prahran, VIC, this full-time position offers a competitive salary of $65,000 - $70,000 per annum, plus benefits. We're seeking a motivated individual who thrives on helping others and has a passion for making a positive impact in the lives of others.

About the Role:

  • Assist diverse customers in overcoming personal and professional challenges
  • Deliver coaching to improve employability skills, confidence, and career planning
  • Prepare quality resumes, cover letters, and support the job application process
  • Finding suitable employment opportunities for customers and advocating on their behalf
  • Refer customers to internal and external support for housing, mental health, and financial counselling
  • Provide additional mentoring and support during the first six months of employment

You'll be supported by a team of coaches, mentors, and counsellors who share your commitment to helping others succeed. Together, we can make a positive change in the lives of our customers.

About You:

  • You'll have excellent communication and interpersonal skills
  • You'll be self-motivated, inclusive, and open-minded, with a willingness to listen and support without judgment
  • You'll have the ability to achieve individual targets and work to clearly defined KPIs
  • You'll possess strong administration skills and IT literacy, including data entry, Word, Excel, and Outlook
  • You'll have attention to detail and the ability to work under pressure
  • You'll meet a minimum typing speed of 30 words per minute

Benefits:

  • Attractive Salary: A competitive salary of $65,000 - $70,000 per annum, commensurate with skills and experience
  • Wellbeing Day: Full-time staff enjoy a day off each fortnight while accruing full-time wages, superannuation, and leave entitlements
  • Salary Packaging: Increase your take-home pay by making a portion of your salary tax-free while maintaining full superannuation contributions, up to $15,900 annually
  • Career Progression: Most of our job vacancies are promoted internally before becoming available to the public, providing opportunities for growth and development
  • Leadership Training: We work to develop aspiring leaders and prepare them for future leadership positions within the organisation

About Workskil Australia Ltd:

We're a national not-for-profit employment services provider and registered charity committed to transforming lives. For over 40 years, we've helped individuals find work and achieve sustained financial and social self-reliance. Today, we employ more than 780 staff across 50+ locations, and our commitment to improving lives is stronger than ever.

Apply today and join our caring and supportive team, where great opportunities await those who strive for success. Please include both a resume and a cover letter outlining your suitability for the role by addressing the key selection criteria.



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