Customer Experience Specialist
15 hours ago
Bare Cremation is a pioneering technology company revolutionizing the funeral industry by providing a stress-free and affordable experience for Australians.
Our mission is to make funerals simple and inexpensive, and we're looking for a dedicated Customer Care Specialist to help us achieve this goal.
Job SummaryWe're seeking a compassionate and detail-oriented individual to manage all inbound calls from families in need of guidance and assistance in arranging a funeral.
The ideal candidate will have a passion for helping people in their greatest time of need, a commitment to delivering exceptional customer experiences, and a strong attention to detail.
Key Responsibilities- Manage all inbound calls from families, providing guidance and assistance in arranging a funeral.
- Arrange logistics with state-based service providers and communicate with families to ensure a smooth process.
- Provide exceptional support to families, going above and beyond to ensure their experience is exceptional.
- Contribute to Bare content and resources to ensure customers are well-informed and supported.
- A driving passion to help people in their greatest time of need.
- Complete dedication to delivering a truly great customer experience.
- Commitment to ensuring people experience end of life planning with compassion and grace.
- Autonomous and ambitious.
- Strong attention to detail and methodical under pressure.
- A valid driver's license and live within 50km of a major city.
This is an exciting opportunity to join a revolutionary company that's transforming the funeral industry. We offer a competitive salary, amazing career growth potential, and a chance to make a real difference in people's lives.
If you're passionate about delivering exceptional customer experiences and believe in our mission, we'd love to hear from you.
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