Night Guest Experience Coordinator

7 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $70,000

Job Summary

We are seeking a Night Guest Service Agent to join our front-line team.

The ideal candidate will be passionate about delivering exceptional customer experiences and creating a welcoming atmosphere for guests.

You will be responsible for guiding guests through their stay, from seamless check-ins and check-outs to providing insights on local attractions and dining options.

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide outstanding service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Key Qualifications

To succeed in this role, you should have:

  • A proven background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums.

Additional Requirements

This is a dynamic role that requires full commitment to a varied work schedule, including weekends, public holidays, and varying shifts to meet operational requirements.

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