Operations Support Officer

4 weeks ago

Albany, Western Australia Workpac Full time
Job Details

Purpose:

To provide high-level administrative support to the Operations team, focusing on civil works and infrastructure to meet divisional and organisational goals.

Duties and ResponsibilitiesCustomer Service
  • Respond to enquiries from ratepayers, contractors, and suppliers, and prepare correspondence as required.
  • Triage customer requests and task to the appropriate officer.
  • Review customer response timeframes and provide support with customer requests.
Administration
  • Provide administrative support to the Operations team, including record-keeping, correspondence, and documentation preparation.
  • Prepare job costing reports as required to meet operational needs.
  • Monitor and maintain the fuel management system.
  • Assist with and develop internal department procedures.
  • Prepare agendas and minutes for department meetings as required.
  • Contribute to the formation of internal and external newsletters as required.
  • Liaise with external authorities to report relevant issues impacting shared infrastructure as requested.
Contract Management, Tendering, and Procurement
  • Assist with contract administration, including meeting coordination and general correspondence.
  • Collate the necessary documentation to call for Expressions of Interest (EOIs), Requests for Tender (RFTs), and Requests for Quotations (RFQs) in consultation with the Procurement Officer and other relevant Shire staff.
  • Distribute RFQs to appropriate suppliers and provide responses to relevant officers.
General Duties
  • Support the Operations team and wider organisation through positive team participation and by assisting when required with workload, providing backup, or advice in areas of expertise.
  • Any other tasks determined as appropriate to the position.
Experience and Qualifications

Essential:

  • Strong computer skills in MS Office, internet, and email.
  • Data entry and record-keeping skills.
  • Experience in the creation of templates and pro-forma documents.
  • High work quality and attention to detail.
  • Previous administration experience in a similar role.

Desirable:

  • Experience with the administration of contract and tender processes.
  • Procurement experience.
  • Knowledge of Local Government structure, procedures, and environment.
  • Qualifications in administration or similar.
  • Research skills.
About WorkPac

WorkPac is Australia's largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills, and career development opportunities across the Mining, Construction, Healthcare industries, and more. Choosing WorkPac is always a Good Move.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.

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