Senior Retail Leadership Position

2 weeks ago

Sydney, New South Wales, Australia Cartier Full time

About Cartier

As a world-renowned luxury goods brand, Cartier is committed to delivering exceptional customer experiences and fostering long-term relationships with our clients.

We are seeking an experienced Retail Manager to join our team in a flagship boutique. Reporting directly to the Boutique Director, you will be responsible for mentoring, supporting, and motivating a high-performing sales team.

This leadership role offers unparalleled opportunities for growth and development within Cartier and the Richemont Group.

About the Role

In this critical position, you will:

  • Drive Sales Strategy: Develop and execute sales strategies to maximize business opportunities, create efficiency, and synergies throughout the boutique experience.
  • Client Development: Identify and execute client development plans and strategies to enhance customer satisfaction and loyalty.
  • Stakeholder Management: Partner with various stakeholders to ensure a consistently exceptional client experience and maintain the highest level of courtesy and professionalism.
  • Team Management: Ensure the sales team is aware of targets and client experience best practices, and manage partnership with third-party and internal stakeholders to contribute to overall client experience at every touchpoint.
  • Technology Implementation: Promote the implementation of new technology-based service tools to improve customer engagement and experience.

Requirements

To succeed in this role, you must have:

  • Leadership Experience: +5 years of previous experience in retail, hospitality, or service-related management roles.
  • Team Management: Have managed teams of +20.
  • Communication Skills: Excellent communication skills and an entrepreneurial mindset.
  • Work Ethic: A strong work ethic and a passion to deliver high excellence in bespoke customer experience.
  • Problem-Solving Skills: Well-organized with a high level of detail orientation and well-developed problem-solving skills with the ability to follow through and provide solutions.

Compensation and Benefits

The estimated salary for this position is $120,000 - $180,000 per annum, depending on experience and qualifications.

Candidates can expect a comprehensive benefits package, including health insurance, retirement planning, and opportunities for career growth and development within Cartier and the Richemont Group.

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