Restaurant Operations Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $61,440 - $76,800
Restaurant Operations Manager

About the Role:

  • We are seeking a skilled Restaurant Operations Manager to oversee daily restaurant operations and drive customer satisfaction.
  • The ideal candidate will have experience in managing Front of the House restaurant operations, delivering exceptional service, and leading teams.
  • This role involves coordinating daily shifts, supervising staff performance, and ensuring compliance with sanitation and safety regulations.
  • Our goal is to create a positive dining experience for our customers while maintaining operational efficiency.

Key Responsibilities:

  1. Coordinate daily Front of the House restaurant operations
  2. Deliver superior service and maximize customer satisfaction
  3. Respond efficiently and accurately to customer complaints
  4. Regularly review product quality and research new vendors
  5. Organize and supervise shifts
  6. Appraise staff performance and provide feedback to improve productivity
  7. Estimate future needs for goods, kitchen utensils, and cleaning products
  8. Ensure compliance with sanitation and safety regulations
  9. Manage restaurant's good image and suggest ways to improve it
  10. Control operational costs and identify measures to cut waste
  11. Create detailed reports on weekly, monthly, and annual revenues and expenses
  12. Promote the brand in the local community through word-of-mouth and restaurant events
  13. Recommend ways to reach a broader audience (e.g., discounts and social media ads)
  14. Train new and current employees on proper customer service practices
  15. Implement policies and protocols that will maintain future restaurant operations

Requirements:

  • Casual job type
  • Australia work authorisation preferred
  • 1 year restaurant management experience preferred
  • Ability to commute/relocate to KINGSCLIFF, NSW 2487

Benefits:

  • Opportunity to work in a dynamic restaurant environment
  • Chance to develop leadership skills and manage a team
  • Competitive salary and benefits package

What We Offer:

  • A supportive and collaborative work environment
  • Ongoing training and development opportunities
  • A chance to be part of a successful restaurant team

Note:

  • Candidates must have a valid Australia work authorisation
  • Experience in restaurant management is highly desirable

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