Senior Digital Strategy Lead

3 days ago

Sydney, New South Wales, Australia beBeeDigitalConsulting Full time $80,000 - $140,000
Job Title: Digital Consulting Manager

We are seeking a highly skilled and experienced Digital Consulting Manager to join our team.

The successful candidate will be responsible for managing digital activation efforts for hotels participating in Marriott Digital Services (MDS) programs within the Asia Pacific Excluding China (APEC) region. As the main point of contact for hotels, they will serve as a liaison between internal teams, ensuring all deliverables are met and tactics are executed on time.

This role involves setting program strategy, defining expectations, providing performance reports, and ensuring the highest level of service is provided. The position reports to the Director, Digital Consulting, MDS Australia, NZ & Pacific Islands (ANZP).

Key Responsibilities:
  • Develop and execute cohesive digital strategies through search, paid media, and reporting tactic execution.
  • Manage and track all program tactics to ensure deliverables are met and executed on-time.
  • Track time against billing and non-billable activities to ensure cost recoverability.
  • BUILD and maintain long-term relationships with new and existing properties through open communication.
  • Schedule and lead property discovery and reporting calls throughout enrollment period.
  • Implement strategic keyword strategy through optimization of onsite and offsite tactics.
  • Address ad-hoc property questions and concerns in an effective and timely manner. Escalate issues to Director when necessary.
  • Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.
  • Monitor the impact of the program and proactively communicate a change in strategy when necessary.
  • Identify when hotels are up for renewal and proactively solicit re-enrollment.
  • Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.
  • Meet client satisfaction survey goals and annual renewal targets.
  • Provide hotel training to support the roll-out of Global Digital products and initiatives.
Additional Responsibilities:
  • Attend and participate in all relevant internal and external meetings.
  • Inform, update, and provide information to managers and co-workers in a timely manner.
  • Presents ideas, expectations, and information in a concise, organized manner.
  • Use problem-solving methodology for decision-making and follow-up.
  • Maintain positive working relations with internal customers and department managers.
  • Manage time effectively and conduct activities in an organized manner.
  • Answer hotel/owner questions as appropriate.
  • Perform other reasonable duties as assigned by manager.

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