Customer Service Coordinator

3 days ago


Victoria Point, Queensland, Australia YMCA Brisbane Full time
About the Role

We are seeking a motivated and friendly Customer Service Officer to join our team at YMCA Brisbane.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and providing a warm welcome to our members and visitors.

Key Responsibilities:
  • Provide expert and friendly service at reception, over the phone and in all written correspondence
  • Process new memberships and promote information on the facility, classes and other general enquiries
  • Make bookings and process payments
  • Perform open and close procedures, cash reconciliations and banking duties
What You'll Need:
  • Previous experience in a similar role
  • Demonstrated ability to perform a range of administrative duties, including data and word processing, filing and photocopying, with the ability to prioritise work and meet deadlines
  • Excellent interpersonal and communication skills
  • Familiarity with POS systems and MS suite
  • A National Police Check is essential prior to commencing in the role
What We Offer:
  • A competitive salary of $50,000 - $60,000 per annum, depending on experience
  • The opportunity to work in a dynamic and supportive team environment
  • Free gym membership which includes our fitness classes
  • Discounts for all Y OSHC Services and Day Care Facilities
  • Discounted banking and loan rates
  • Discounted private health insurance with Medibank
  • Opportunity to participate in and give back to Y programs
  • Counselling Employee Assistance Program


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