Exceptional Customer Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $55,000 - $80,000
Customer Service Representative Opportunity

We are seeking a highly skilled and motivated individual to provide exceptional customer service experience. As a key member of our team, you will be responsible for meeting and greeting customers, processing their vehicles for repair, and assisting with mobility needs.

About the Role:

This role involves proactively reviewing, monitoring, and communicating with customers to ensure an exceptional experience. You will build and maintain relationships with stakeholders, including customers, suppliers, and colleagues, and identify customers' insurance needs and offer suitable options, identifying opportunities for new business and renewals.

Key Responsibilities:
  • Deliver high-quality customer service through effective communication and problem-solving skills.
  • Maintain strong relationships with customers, suppliers, and colleagues to achieve business objectives.
  • Develop and implement strategies to meet and exceed sales targets, including identifying cross-sell and up-sell opportunities.
Requirements:
  • Strong customer service and sales skills, with the ability to work in a fast-paced environment and as part of a team.
  • Excellent problem-solving skills and attention to detail, with the ability to analyze data and make informed decisions.
  • Able to communicate effectively with diverse groups, including customers, suppliers, and colleagues.
Why Choose Us?

We offer attractive market-competitive above-award salary and overtime opportunities, no Saturday work - only Monday to Friday daytime hours, 50% discount on all insurance premiums, comprehensive training and ongoing development opportunities.

Our Values:
  • Honest & Upfront: We conduct ourselves with integrity and honesty in all our interactions.
  • Easier Together: We collaborate and support each other to achieve shared goals.
  • Act & Own It: We take ownership of our actions and results, striving for excellence in everything we do.
  • Reimagine Today: We challenge ourselves to think differently and innovate in all aspects of our business.
  • Treat Everyone Fairly: We respect and value diversity, promoting fairness and equality in all our interactions.

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