Senior Customer Service Manager

3 weeks ago

Mackay, Queensland, Australia Queensland Government Full time
Overview

Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.

Responsibilities
  • Provision of leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning.
  • Create a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
  • Be an active and positive member of the local leadership team.
  • Ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential.
  • Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
  • Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds.
  • Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Applications to remain current for 12 months.

Job details
  • Job Ad Reference: QLD/654751/25
  • Closing Date: Monday, 1 September 2025
  • Occupational group: Administration
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: Government Administration
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