Senior Customer Service Manager

24 hours ago

Mackay, Queensland, Australia Queensland Government Full time
Overview

Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.

Responsibilities
  • Provision of leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning.
  • Create a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
  • Be an active and positive member of the local leadership team.
  • Ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential.
  • Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
  • Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds.
  • Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Applications to remain current for 12 months.

Job details
  • Job Ad Reference: QLD/654751/25
  • Closing Date: Monday, 1 September 2025
  • Occupational group: Administration
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: Government Administration
#J-18808-Ljbffr

  • Senior Customer Service Manager

    1 day ago

    Mackay, Queensland, Australia Queensland Government Full time

    Overview Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation. ResponsibilitiesProvision...

  • Customer Service Manager

    24 hours ago

    Mackay, Queensland, Australia BOQ Group Full time

    OverviewBOQ Group is seeking a Customer Service Manager to join the Retail Banking team in Mackay. This role leads day‑to‑day operations, coaches and motivates Customer Service Officers, and supports the Executive Branch Manager in developing the team to deliver outstanding customer experiences.Your focus will be on driving operational compliance and...

  • Customer Service Manager

    1 day ago

    Mackay, Queensland, Australia BOQ Group Full time

    OverviewBOQ Group is seeking a Customer Service Manager to join the Retail Banking team in Mackay. This role leads day‑to‑day operations, coaches and motivates Customer Service Officers, and supports the Executive Branch Manager in developing the team to deliver outstanding customer experiences.Your focus will be on driving operational compliance and...

  • Customer Service Manager

    2 hours ago

    Mackay, Queensland, Australia Fitness Cartel Australia & New Zealand Full time

    Customer Service Manager - Brand NEW Club in MackayJoin to apply for the Customer Service Manager - Brand NEW Club in Mackay role at Fitness Cartel Australia & New ZealandWe're bringing the Fitness Cartel experience to Mackay This is your chance to be part of something special from the very beginningAt Fitness Cartel Health Clubs, we're more than a gym -...

  • Senior Customer Service Manager

    2 weeks ago

    Mackay, Queensland, Australia Queensland Government Full time

    Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.Provision of leadership, guidance and...

  • Senior Customer Service Professional

    1 day ago

    Mackay, Queensland, Australia beBeeCustomerFocused Full time $68,000 - $82,000

    Customer Service LeadA high-profile role overseeing customer service delivery and guiding the reception team. You will engage with members, providing exceptional experiences through every interaction.Key Responsibilities:Manage overdue accounts, cancellations and enquiries, meeting performance targets.Supervise the Reception team, providing coaching and...

  • Customer Service Strategist

    4 hours ago

    Mackay, Queensland, Australia beBeeLeadership Full time $100,000 - $140,000

    Senior Customer Service LeaderWe are seeking a highly skilled Senior Customer Service Leader to lead our team of customer service professionals in delivering exceptional service to diverse customer groups.Key Responsibilities:Provide strategic leadership and guidance to the team through effective coordination of activities such as workload management,...

  • Customer Service Manager

    2 days ago

    Mackay, Queensland, Australia LifeFlight Australia Limited Full time

    Customer Service Manager - Brand NEW Club in MackayWe're bringing the Fitness Cartel experience to MackayThis is your chance to be part of something special from the very beginningAt Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities...

  • Customer Service Manager

    2 days ago

    Mackay, Queensland, Australia LifeFlight Australia Limited Full time

    Customer Service Manager - Brand NEW Club in MackayWe're bringing the Fitness Cartel experience to MackayThis is your chance to be part of something special from the very beginningAt Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities...

  • Customer Service Manager

    2 days ago

    Mackay, Queensland, Australia Fitness Cartel Full time

    Customer Service Manager - Brand NEW Club in MackayWe're bringing the Fitness Cartel experience to Mackay This is your chance to be part of something special from the very beginningAt Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities...