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Pension Services Administrator

2 months ago

Sutherland Shire, Australia Equiniti Full time

Management Level

Job Overview

We are seeking a dedicated Pension Administrator to enhance our operations.

The Pension Administrator will be primarily engaged in providing support for one of our key clients.

Business Function

This role offers an excellent opportunity for individuals who can showcase relevant skills, experience, and professional conduct. Equiniti values internal growth and offers pathways for ambitious candidates to advance into leadership or strategic operational roles across various sectors.

Equiniti stands as a prominent FTSE 250 entity, recognized for delivering technology and solutions tailored for complex and regulated administration and payment processes. Our technology infrastructure is utilized by a significant portion of the FTSE 100, governmental bodies, and major corporations, especially within the banking, insurance, and financial services sectors. We manage 1,700 clients, facilitate £160 billion in payments annually, maintain records for 70 million shareholders, oversee pension schemes for 8 million members, and provide services impacting 28 million customers. A substantial fraction of the UK population has interacted with Equiniti at some point.

Our organization is built on strong foundational values. Collaborating with leading corporations and government entities in the UK, we prioritize excellence, integrity, professionalism, partnership, commercial insight, and innovation in all our endeavors. With approximately 5,000 employees across the UK, India, and the US, our workforce enjoys an average tenure of 12 years.

Equiniti comprises five business divisions (EQ Boardroom, EQ Paymaster, EQ Invest, EQ Digital, and EQ by Equiniti), supported by our Group Functions. Our strategic focus is on fostering growth and enhancing our investment in our personnel and leadership.

Core Responsibilities

The successful candidate will be tasked with:

  • Delivering administrative services to clients, adhering to established targets.
  • Completing and reviewing casework while providing constructive feedback.
  • Addressing customer inquiries through both oral and written communication.
  • Drafting non-standard correspondence in response to client inquiries.
  • Executing and issuing pension calculations, including manual computations.
  • Engaging in projects and additional tasks as directed by the Team Leader.

Required Skills and Attributes

The ideal candidate will possess the following qualifications and attributes:

  • Meticulous attention to detail and the ability to adhere to defined processes.
  • Strong communication capabilities.
  • A commitment to delivering outstanding customer service.
  • The ability to cultivate positive and productive working relationships.
  • Proficiency in computer systems with a willingness to learn new technologies.
  • Robust numeracy and literacy skills.
  • A genuine desire to provide exceptional customer service.
  • The ability to foster positive and productive working relationships.

Equiniti is dedicated to ensuring equal opportunities for all employees and encourages applications from individuals regardless of age, disability, gender, sexual orientation, race, religion, or marital status.

Please be aware that any employment offer is contingent upon successful completion of pre-employment screening, which includes verification of five years of activity and gaps, as well as checks for DBS or Access NI, credit, sanctions, and CIFAS.