Frontline Customer Support Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $55,000 - $65,000

Our team is seeking a highly skilled Customer Service Representative to join our organization.

We require someone with excellent administration skills and a passion for delivering exceptional service. In this role, you will handle high volumes of customer calls, manage customer inquiries, and support field service technicians with scheduling and warranties.

What You Will Enjoy:

  • A fast-paced environment with multiple priorities
  • Work with a well-established industry leader in the building sector
  • Be part of a fun and newly developed customer service team
  • Opportunities for genuine career advancement

Your Key Responsibilities:

  • Manage warranty claims and submissions
  • Respond to customer inquiries on service scheduling and provide updates on any variations or delays
  • Data input and updating of the CRM system
  • Process invoices, EFTPOS payments, and refunds
  • Collate job sheets and process subcontractor invoices
  • General administrative duties as required

Your Ideal Skills and Experience:

  • Demonstrated experience in a client service support role within a high volume environment
  • Experience in receipting, invoicing, and processing payments
  • Team orientated but ability to work autonomously with minimal supervision
  • Excellent communication skills both written and verbal
  • High attention to detail and strong problem-solving skills
  • Reliable and positive attitude
  • High level computer skills in Microsoft Office, with a knowledge of CRM systems and MYOB an advantage

Benefits:

  • A challenging and dynamic work environment
  • Ongoing training and development opportunities
  • A competitive remuneration package

Note: We are looking for someone who is reliable, organized, and has a positive attitude. If you are a motivated individual who is passionate about delivering exceptional customer service, please apply today

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