CX Researcher

1 week ago

Sydney, New South Wales, Australia beBeeConsumerInsights Full time $100,000 - $150,000
Job Description

We are seeking a skilled Consumer Insights Specialist to join our team.

  • Develop and manage consumer listening posts to capture feedback across predetermined customer journeys.
  • Understand customer journey maps and engage with stakeholders to prioritize listening needs.
  • Analyze CX data sets (CSAT, NPS) and synthesize feedback to provide a holistic consumer view.
  • Communicate insights effectively to various audiences and stakeholders.
  • Create and manage consumer scorecards.
  • Serve as the internal expert on best practices for VOC for consumers and establish industry benchmarking.

Role Responsibilities:

• Design impactful consumer surveys and analyze customer data, feedback, and trends.• Focus on implementation, execution, and driving meaningful progress in practical ways.• Excel in clear communication, conveying findings and recommendations to diverse audiences.• Thrive on collaboration and derive insights from customer data.• Stay updated on industry trends and best practices in CX to continuously enhance program execution.

Required Skills and Qualifications
  • Customer-first mindset: Deep understanding of customers' experiences with passion to evolve and influence design experiences.
  • Technical proficiency: Demonstrated expertise in designing consumer surveys and analyzing customer data.
  • Action-oriented: Focus on implementation, execution, and driving progress in practical ways.
  • Collaborative: Thrive on collaboration and excel in clear communication.

Benefits

Join our emerging Experience Insights function under Customer Experience and contribute to better understanding consumers' needs.

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