Digital Platform Specialist

3 days ago

Brisbane, Queensland, Australia beBeeDelivery Full time $114,063 - $137,492

Job Overview

We are seeking a skilled Platform Delivery Expert to enhance our digital service offering, lead community engagement, and foster user satisfaction.

About the Role

  • Lead the development of our online platform, focusing on improving delivery and client experience.
  • Plan and define roadmap requirements for our digital service in collaboration with stakeholders, aligning with client needs and market trends.
  • Implement effective search functionality to strengthen search capabilities and drive operational efficiency.
  • Engage directly with clients to understand their requirements and deliver tailored solutions.
  • Contribute to faster access to information, increased productivity, and improved client satisfaction across the organisation.
  • Undertake specific or ad hoc tasks as assigned by management.

About You

  • Proven experience in online platform development and maintenance.
  • Strong background in digital service delivery management, with experience in enhancing web-based platforms.
  • Ensure our communication and intranet strategy supports organisational goals by facilitating efficient communication, collaboration, and access to essential information and services.
  • Have the ability to break down information silos by defining and implementing an intuitive enterprise search functionality that enables users to easily locate and retrieve relevant content.
  • Proven client engagement skills, enabling you to understand requirements and provide tailored solutions.
  • Proven experience with team IT job ticketing systems and triaging client requests; experience with ServiceNow a plus.
  • Adept at planning and defining strategic roadmaps, ensuring alignment with client needs and industry trends.
  • Collaborative team player, capable of working with cross-functional teams to develop and refine strategies.
  • Results-driven, with a focus on improving operational efficiency, client satisfaction and service delivery.

What We Offer

  • A dynamic work environment that values professionalism and diversity.
  • Ongoing training and development opportunities to enhance your skills.
  • Flexible careers and work-life balance options.

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