Property and Health Portfolio Manager

5 days ago

Sydney, New South Wales, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

As a key member of the Diversified and Specialist Industries (DSI) – Property & Health team, you will play a crucial role in helping to acquire, grow and retain a quality portfolio of property (development & investment) & health customers. Your primary responsibility will be to partner with the Senior Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.

Key Responsibilities

  • Maintain a well-managed portfolio compliant with all relevant policies and procedures
  • Maintain control of workflows across all compliance and customer fulfilment processes
  • Act in the best interest of the customer and apply a customer-centric approach
  • Proactively develop and maintain a detailed understanding of customer business and financial needs
  • Provide solutions towards account maintenance and simple customer requests
  • Support the Senior Relationship Manager with management of a portfolio of Property (development & investment) & Health customers
  • Collaborate with Product Partners and other stakeholders to fulfil customers' needs
  • Engage specialist teams when required

Requirements

  • Property Industry experience: Current and ongoing understanding of property industry trends, including drivers, market & competition factors, key customer success indicators, supplier/contract norms, credit approval drivers, and strategy application within the industry
  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
  • Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver
  • Customer Solutions: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs
  • Credit Analysis: The ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit)
  • Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome
  • Data Interpretation & analysis: Collecting, profiling and analysing data to translate into meaningful insights to problem solve and/or inform business or customer decisions and deliver solutions
  • Compliance and policy management: Identifying and interpreting applicable laws, rules, codes and standards to create and/or manage policies, processes and procedures, including how these are organised, reviewed and communicated
  • Quality assurance: Ensuring the quality and viability of working solutions through quality practices and rigorous testing with a customer centric focus

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Property Industry experience: Current and ongoing understanding of property industry trends
  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
  • Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver
  • Customer Solutions: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs
  • Credit Analysis: The ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit)
  • Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome
  • Data Interpretation & analysis: Collecting, profiling and analysing data to translate into meaningful insights to problem solve and/or inform business or customer decisions and deliver solutions
  • Compliance and policy management: Identifying and interpreting applicable laws, rules, codes and standards to create and/or manage policies, processes and procedures, including how these are organised, reviewed and communicated
  • Quality assurance: Ensuring the quality and viability of working solutions through quality practices and rigorous testing with a customer centric focus

Why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

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