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Childcare Representative
2 months ago
We are seeking a highly motivated and experienced Childcare Representative to join our centralised administration team in Revesby. As a key member of our team, you will be responsible for managing enrolments and account inquiries through our Child Care software XAP.
You will work closely with families and our operational teams to provide real solutions to assist with the care and support of children. Your passion for customer service and problem solving, teamed with your high level of attention to detail, will see you thrive in this role.
About YouWe are looking for an energetic individual who has experience managing enrolments/bookings in a fast-paced environment. You may come from a Child Care background and have experience working within a Service or may have experience working in a Call Centre.
Your skills and experience should include:
- Excellent customer service skills, with a focus on customer solutions
- Ability to develop rapport with clients in a non-facing fast-paced customer service role and communicate diligently with customers from diverse backgrounds
- Desire for continuous learning and a flexible and adaptive attitude
- Strength in working collaboratively with a busy team and ability to establish effective relationships with operational staff
- Excellent organisational skills and ability to work in a systematic manner while managing competing priorities
We are looking for candidates with:
- Experience in the Child Care Sector
- Experience with XAP
- Knowledge of Child Care legislation and changes related to the New Child Care Package
The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW – and fund our diverse range of enriching community programs.
We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.
Commitment to SafeguardingAt the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe.
