Childcare Representative

6 days ago

Parramatta, New South Wales, Australia YMCA NSW Full time
About the Role

We are seeking a highly motivated and organized Childcare Representative to join our centralised administration team in Pennant Hills. As a key member of our team, you will be responsible for managing enrolments and account inquiries through our Child Care software XAP.

You will work closely with families and our operational teams to provide real solutions to assist with the care and support of children. Your passion for customer service and problem-solving, teamed with your high level of attention to detail, will see you thrive in this role.

Key Responsibilities:

  • Manage enrolments and account inquiries through XAP
  • Deal directly with families and operational teams to provide solutions
  • Develop rapport with clients in a fast-paced customer service role
  • Communicate effectively with customers from diverse backgrounds
  • Work collaboratively with a busy team and establish effective relationships

Requirements:

  • Experience in the Child Care Sector
  • Experience with XAP
  • Knowledge of Child Care legislation and changes related to the New Child Care Package

About Us

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations, employing 1,500 staff across NSW. We believe in building a diverse, inclusive workforce that reflects the communities we serve.

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