Hospitality Service Manager

4 hours ago


The Rocks, Australia Accor Full time
About the Sebel Quay West Suites Sydney

The Sebel Quay West Suites Sydney embodies chic style and sophistication, situated in The Rocks, close to Circular Quay. This upscale hotel boasts breathtaking views of the Sydney Opera House and Sydney Harbour Bridge. It features contemporary one and two-bedroom apartments with first-class amenities, restaurants, and bars.

This prestigious building is home to many residents who benefit from our comprehensive building services, as well as commercial areas.

Job Description

As a leading figure in our esteemed establishment, you will be responsible for spearheading a high-performing team, ensuring they deliver exceptional, efficient, and friendly service. Reporting directly to the Restaurant & Bar Assistant Manager, your primary objective will be to assist the Restaurant & Bar Manager with day-to-day operations in The Quartier Bar & Restaurant, In-Room Dining, and Conferencing/Events.

Key Responsibilities
  1. Foster an environment that consistently meets guests' expectations.
  2. Familiarise yourself with VIP and regular guests to ensure their needs are met.
  3. Liaise with customers and the Chef/kitchen brigade to guarantee service times are adhered to.
  4. Accurately record revenue for the shift, including cash and charge summaries.
  5. Ensure guest billing follows Hotel procedure and correct charges are posted.
  6. Implement systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and conducting regular stock takes.
  7. Demonstrate knowledge of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
Requirements

To succeed in this role, you must possess:

  • A genuine passion for connecting with guests and residents alike.
  • Knowledge of the latest food and wine trends.
  • A valid Responsible Service of Alcohol (RSA) Certificate and Food Safety Supervisor Certificate.
  • Availability to work a rotating roster.
  • The ability to lead by example and take ownership of this position.
What's in it for You?

In addition to being part of a dynamic team, you'll enjoy:

  1. Discounted carparking, free barista coffee, and free dry cleaning of uniform.
  2. Access to Accor's industry-leading training platforms, supporting your career development with unlimited qualifications, practical skills, and leadership programs.
  3. Opportunities to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally.

We're committed to fostering an inclusive work environment where diversity and creativity thrive.



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