Accounting Operations Manager
4 days ago
About Pro-invest Careers:
We're a hospitality-driven company dedicated to delivering exceptional guest experiences. At Pro-invest Careers, we foster an environment that encourages creativity, inclusivity, and innovation.
Job Overview:This Night Auditor role is pivotal in ensuring seamless hotel operations during night shifts. You'll be responsible for supervising the Guest Services team, maintaining security protocols, and providing top-notch customer service.
Key Responsibilities:- Operational Oversight: Ensure smooth guest services operations, aligning practices to meet or exceed expectations.
- Team Management: Supervise all activities during your shift, distributing tasks efficiently and supporting staff members.
- Security and Compliance: Maintain access to emergency, master, and fire keys, adhering to security procedures related to cash handling, guest confidentiality, and stock control.
- Communication and Training: Conduct pre-shift briefings, assign tasks, and ensure clear communication across the team for optimal service delivery.
- Customer Service: Provide prompt, courteous, and efficient service to all guests according to established standards.
In this role, you will also be responsible for accurately recording and processing room tariffs and payment details on the Property Management System (PMS).
We're looking for a Night Auditor who possesses strong leadership abilities, excellent communication skills, and a passion for delivering exceptional guest experiences.
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